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Telephone Orders
Please have the following ready when you call to place your order.
• Your Autowash Maintenance Customer number if Applicable.
• Your Company or Billing Name
• Your Shipping Address
• Your PO Number if Applicable
• The Item Name, Numbers and Quantities
Shipping Information
All mail, fax and phone orders will be processed immediately on receipt of your order. In Stock items are usually shipped within 24 hours. Back ordered items will ship separately with freight charges added. Please inspect your packages for damage or shortages upon delivery and make sure the delivery company marks the package as damaged before they leave your site. All damage or missing item claims are the responsibility of the carrier once the shipment leaves our docks. Please keep the original package and shipping materials on hand as you will need them for the claims process. Shortages, lost or damaged items must be reported to Autowash Maintenance within 7 days. Reshipments due to an error on our part will be shipped UPS Ground or FEDEX Ground.
Important information regarding Dropshipping with International Checkout: It is common place in our industry to process international orders with a delivery address in the United States. International Checkout will process these orders on your behalf as the customer is still utilizing an international form of payment. When International Checkout returns to your site to place the order, we will update the shipping address to reflect the US delivery address the customer has requested. We ask that you ship these items directly to the US address provided rather than shipping the items to our domestic facility as this reduces cost and transit time.
Payment Policy
We Accept Master Card, VISA, American Express, and Discover Cards. You may also send in a check in advance. Personal or company checks sent in advance may cause your order to be held until the check clears.
Custom or Special Orders
Custom and Special Orders Require Full Payment in Advance and are Non-Cancelable and Not Returnable Unless Approved by the Manufacturer. All Items will be shipped either from Malden, MA or from the Respective Supplier with Freight Charges Added.
Warranty
All products sold by Autowash Maintenance carry the manufacturer's warranties and these warranties are the sole responsibility of the manufacturer. There are no other warranties or representations of any kind, expressed or implied by Autowash Maintenance Corp. The customer will be responsible for transportation, labor costs, and any other incidental expenses in connection with the warranty repair or replacement. Please call 800-395-2155 to receive and RMA for warranty consideration. Our agents can determine if a warranty claim is valid and where you need to ship the merchandise in question. No warranty returns will be accepted freight collect. If you are shipping your return to us, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid-no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss.
Delays
Autowash Maintenance shall not be liable for damages or for delays in performance due to circumstances beyond its reasonable control, including without limiting the generality of the foregoing and priority system established by any agency of the United States Government, fires, floods, storms, and other acts of God, accidents, strikes, insurrections, war, shortages of materials, lack of transportation and failure of performance of subcontractors and/or suppliers for similar reasons. Failure of Autowash Maintenance to perform for these reasons aforesaid shall not be grounds for Purchaser’s cancellation of its order but the delivery date shall be extended accordingly.
Limitation of Liability
No claim is made hereunder by the Purchaser, whether as to goods delivered or for non-delivery shall be greater than the purchase price of the goods in respect of which such claim is made, and Autowash Maintenance Corp. shall under no circumstances be liable for consequential damages.
Miscellaneous
(a) This Agreement may not be assigned or otherwise transferred by Purchaser without the prior written consent of Autowash Maintenance and any such assignment or transfer without such prior written consent shall be null and void of no force or effect whatsoever.
(b) Autowash Maintenance’ failure to insist, in one or more instances, upon the performance of any term or terms of this Agreement shall not be construed as a waiver or relinquishment of its right to such performance or the future performance of such term or terms and Purchaser’s obligation with respect thereto shall continue in full force and effect.
(c) Any notice or other communication required or permitted hereunder shall be sufficiently given if sent in writing by registered or certified mail, postage prepaid to the other party thereto at its respective address first above written. Any such notice, if so mailed, shall be deemed to have been received on the third business day following such mailing. Either party hereto may change its address for notice purposes by written notice to the other party.
(d) The paragraph headings in this Agreement are used for convenience only. They form no part of this Agreement and are in no way intended to alter or affect the meaning of this Agreement.
(e) This Agreement may be amended at any time by mutual agreement of the parties hereto by an endorsement to this Agreement signed by each of them.
(f) The invalidity, in whole or in part, of any provision of this Agreement shall not affect the validity or enforceability of any other of its provisions.
(g) This Agreement shall be governed by and construed in accordance with the laws of the State of Massachusetts.
(h) We hereby certify that these goods were produced in compliance with all applicable requirements of Sections 6, 7, and 12 of the Fair Labor Standards Act, as amended, and of regulations and orders of the United States Department of Labor issued under Section 14 thereof.
(i) All reasonable legal and collection costs will be charged to customer if referred for collection.
Taxes
All applicable federal, state or local sales, use, or excise taxes are the responsibility of the Purchaser and shall be in addition to the price or prices stated on Autowash Maintenance’ invoice and other related documents unless otherwise specifically stated. Autowash Maintenance shall have the right to invoice separately any such tax as may be imposed at a later time. Applicable tax exemption certificates must accompany any order to which the same applies.
Prices
All prices are subject to change without notice. Orders will be invoiced at the prices prevailing at the date of shipment. The price and product facts shown on this website reflect information provided to us. We apologize that we cannot be held responsible for any errors that may be inadvertently included on this website.
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